To improve public safety and enhance the protection of underground facilities delivering valuable and necessary products and services, Wyoming One-Call (WOC) and the Wyoming Association of Local Utility Coordinating Councils (WALUCC) doing business as Call Before You Dig of Wyoming consolidated their organizations on November 7, 2001. The new consolidated organization is One Call of Wyoming.
The toll-free One Call of Wyoming phone number is 1-800-849-2476 and the website is http://www.onecallofwyoming.com.
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Pete Melissakis - (WY) Call Center Manager - Pete manages and has oversight of the Wyoming Call Center. He interfaces with the Wyoming Board of Directors, ensuring their requirements are met. Pete has 4 years of One-Call experience, over 10 years experience managing Customer Service operations with NEC America and 5 years experience as a project manager with an outside plant company implementing underground construction.
800 Werner Court - Suite 305
Casper, WY 82601
Phone: (307) 232-8778
Fax: (800) 217-3719
Email: pmelissakis@1-call.com
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Brian Connolly - (PGH) Database Administrator - Brian has been the primary database administrator for One-Call of Wyoming for the past two years. He possesses 6 years of One Call Systems experience.
Phone: (412) 415-5017
Email: bconnolly@1-call.com
- Vikki Sarver - (PGH) Technical Support - Vikki has 7 years of experience with OCS, including the call center and mapping department. She now helps maintain the computer system and assists members with transmission problems, as well as performing the research of archived and current ticket data.
Phone: (412) 415-5068
Email: vsarver@1-call.com
The Customer Support Department monitors applications so that tickets are processed and transmitted properly. Customer/Technical Support will help the member with the following problems:
- Assist the member when they have equipment problems.
- When the member needs tickets resent.
- Resend audits.
- Research when damage occurs i.e., look for the ticket that was processed.