The state law provides for the certification and operation of a statewide one call system. Miss Utility of West Virginia, Inc. (MUWV), in operation since 1981, meets all requirements to function in this capacity.
Its purpose is to receive notification of proposed excavation, demolition or other earth disturbing activities from persons planning to do such work. MUWV will relay this information to member owners/operators of underground facilities in order for them to determine the location of and mark their facilities. Damage to underground facilities is prevented, the general safety of the public is maintained and unnecessary lost time is avoided by the excavator.
The toll-free Miss Utilities of West Virginia phone number is 1-800-245-4848 and the website is http://www.muwv.org.
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Lynn Hershberger - (PGH) Liaison, Database Administrator III, Customer Service - Lynn has been with OCS for 9 years. She is the One Call Systems representative to the MUWV One Call Board of directors. She is also responsible for assisting members with updating their underground facility information with the Miss Utility of West Virginia One Call Center.
Phone: (800) 287-4846 ext. 3 or (412) 415-5031
Fax: (412) 415-5059
Email: hershbur@1-call.com
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Judy Corr - (PGH) Call Center Manager - Judy has been with OCS for 12 years. She is responsible for management and oversite of the Pittsburgh multi-state, 24 hour call center and quality of service to both users and members.
Phone: (412) 415-5087
Alt Phone: (412) 415-6100
Email: jcorr@1-call.com
- Vikki Sarver - (PGH) Technical Support - Vikki has 7 years of experience with OCS, including the call center and mapping department. She now helps maintain the computer system and assists members with transmission problems, as well as performing the research of archived and current ticket data.
Phone: (412) 415-5068
Email: vsarver@1-call.com
The Customer Support Department monitors applications so that tickets are processed and transmitted properly. Customer/Technical Support will help the member with the following problems:
- Assist the member when they have equipment problems.
- When the member needs tickets resent.
- Resend audits.
- Research when damage occurs i.e., look for the ticket that was processed.