Texas One Call is a computerized notification center, which establishes a communications link between those who dig underground (excavators) and those who operate underground facilities (operators). Texas One Call center is funded by members who are operators engaged in:
- Communications
- Gas Distribution
- Gas Transmission and Gathering
- Electric Power
- Products/Pipelines
- Water and Wastewater
(Water and Wastewater are "Class B" facilities per HB2295 and are NOT required to register with a one call notification center)
Texas One Call will determine from the excavator the location of the work.
Texas One Call will notify all its members with underground facilities in the area where the excavation will take place as well as all registered notification centers in Texas.
All operator members of all registered notification centers will mark their facilities in the area of the excavation. ONLY ONE CALL IS NECESSARY.
The toll-free Texas One Call phone number is 1-800-245-4545 and the website is http://www.texasonecall.com.
- Gary Craig - Vice President and Liaison - Gary's experience includes 27 years of Communications management and over 25 years of one call operations as a utility board member, outside liaison and call center manager. His 25 years experience as President of a municipal water utility, 25 years as a member of One Call Systems International and experience as a member of the team that produced OPS' "Best Practices" brings special insight into One Call operations management.
Phone: (281) 970-0505
Fax: (281) 970-0110
Email: gcraig@1-call.com
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Craig Fink - (PGH) Customer Service / Database Manager - Craig has 26 years experience in data processing and 23 years direct experience in One Call operations including call center operator, computer operator, computer programmer, customer service, and database administration. He also maintains and updates the Texas databases.
Phone: (412) 415-5054
Email: cfink@1-call.com
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Judy Corr - (PGH) Call Center Manager - Judy has been with OCS for 12 years. She is responsible for management and oversite of the Pittsburgh multi-state, 24 hour call center and quality of service to both users and members.
Phone: (412) 415-5087
Alt Phone: (412) 415-6100
Email: jcorr@1-call.com
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Vikki Sarver - (PGH) Technical Support - Vikki has 7 years of experience with OCS, including the call center and mapping department. She now helps maintain the computer system and assists members with transmission problems, as well as performing the research of archived and current ticket data.
Phone: (412) 415-5068
Email: vsarver@1-call.com
The Customer Support Department monitors applications so that tickets are processed and transmitted properly. Customer/Technical Support will help the member with the following problems:
- Assist the member when they have equipment problems.
- When the member needs tickets resent.
- Resend audits.
- Research when damage occurs i.e., look for the ticket that was processed.