South Dakota One Call is a computerized utility notification center, which establishes a communications link between those who dig underground (excavators) and those who operate underground facilities (operators). The South Dakota One Call center serves members who provide water, sewer, gas, electric and telecommunication services.

South Dakota law states that if you are excavating, including digging, you must call South Dakota One Call at least 48 hours in advance (of your digging) in order to minimize the risk of damaging any type of underground facilities (electric, gas, telecommunications, cable television, water and sewer). The service is free, and so is the phone call. Making the phone call can help eliminate the risk of disrupting service, and greatly reduce the potential risk of serious personal injury.

The toll-free South Dakota One Call phone number is 1-800-781-7474 and the website is http://www.sdonecall.com/.

• John McNamara - Operations Liaison - John's experience includes 3 years in the One Call industry. Prior to joining OCS, John also worked in the financial services industry for 5 years.  In addition to his work with South Dakota, John is also an active member of OCSI and CGA.

  Phone: (412) 415-5020
  Fax: (412) 415-5023
  Email: jmcnamara@1-call.com

   

• Lynn Hershberger - (PGH) Database Administrator III, Customer Service - Lynn has been with OCS for 9 years.  She is responsible for assisting members with updating their underground facility information with the South Dakota One Call Center.
  
  Phone: (800) 873-3588 ext. 2 or (412) 415-5031
  Fax: (412) 415-5059
  Email: hershbur@1-call.com

   

• Judy Corr - (PGH) Call Center Manager - Judy has been with OCS for 12 years.   She is responsible for management and oversite of the Pittsburgh multi-state, 24 hour call center and quality of service to both users and members.

  Phone: (412) 415-5087
  Alt Phone: (412) 415-6100
  Email: jcorr@1-call.com

   

• Vikki Sarver - (PGH) Technical Support - Vikki has 7 years of experience with OCS, including the call center and mapping department.  She now helps maintain the computer system and assists members with transmission problems, as well as performing the research of archived and current ticket data.

  Phone: (412) 415-5068
  Email: vsarver@1-call.com

   

The Customer Support Department  monitors applications so that tickets are processed and transmitted properly.  Customer/Technical Support will help the member with the following problems:

1. Assist the member when they have equipment problems.
2. When the member needs tickets resent.
3. Resend audits.
4. Research when damage occurs i.e., look for the ticket that was processed.