In 1974, Garden State Underground Plant Location Service (GSUPLS) was created by New Jersey Utilities as a voluntary organization of operators of underground facilities.

In October, 1994 the Underground Facility Protection Act was signed into law and the NJ Board of Public Utilities (BPU) was designated as the agency charged with overseeing and enforcing compliance with the "One Call Law." All operators of underground facilities are required by law to participate in and comply with the requirements of the One-Call Prevention System. As of November 1999, The BPU designated One Call Systems, Inc., as the operator of the One-Call Damage Prevention System.

The toll-free New Jersey One Call phone number is 1-800-272-1000 and the website is http://www.nj1-call.org.

• Barbara Bye - Assistant Vice President - Barbara has been with OCS for 3 years. She monitors contract and tariff information.

  Phone: (732) 394-3010
  Fax: (732) 394-3018
  Email: bbye@i-2000.com

   

• Helene Tlusty - Call Center Manager - Helene has been with OCS for 8 years.  She is responsible for the New Jersey call center. She is responsible for oversite of the call center and quality of service to both users and members.

  Phone: (732) 394-3001
  Fax: (732) 394-3002
  Email: htlusty@1-call.com

   

• Robert Angeles - Mapping & NJ IBIS Coordinator - Robert is responsible for keeping NJ mapping on track.  Robert also trains and troubleshoots IBIS problems for NJ.
  
  Phone:  (732) 394-3016
  Fax:  (732) 394-3007
  Email: rangeles@1-call.com

   

• Cindy Harrold - Assistant to the Executive Director - Cindy is responsible to troubleshoot problems with the members and public and serve as an assistant to the AVP and Executive Director.
  
  Phone:  (732) 394-3014
  Fax:  (732) 394-3008
  Email: charrold@1-call.com

   

• Craig Fink - (PGH) Customer Service / Database Manager - Craig has 26 years experience in data processing and 23 years direct experience in One Call operations including call center operator, computer operator, computer programmer, customer service, and database administration.

  Phone: (412) 415-5054
  Email: cfink@1-call.com

   

• Tom Schluep - (PGH) Senior Database Administrator - Tom has been with OCS for almost 4 years and has performed tasks relating to database administration, customer service, GIS processing, programming, problem resolution, ticket screening, and call center ticket processing. He is primarily responsible for maintaining the New Jersey databases.

  Phone: (412) 415-5073
  Email: tschluep@1-call.com

   

• David Sanders - Technical Support - David has been with OCS for over 5 years. He provides technical support and maintains the network and Stratus system.

  Phone: (732) 394-3012
  Email: dsanders@1-call.com

   

The Customer Support Department  monitors applications so that tickets are processed and transmitted properly.  Customer/Technical Support will help the member with the following problems:

1. Assist the member when they have equipment problems.
2. When the member needs tickets resent.
3. Resend audits.
4. Research when damage occurs i.e., look for the ticket that was processed.