Iowa One Call provides contractors, homeowners, and others who may be excavating, digging or trenching with a single toll-free number to call for locating and marking underground facilities.
Iowa law states that if you are excavating, including digging, you must call Iowa One Call at least 48 hours in advance (of your digging) in order to minimize the risk of damaging any type of underground facilities (electric, gas, telecommunications, cable television, water and sewer). The service is free, and so is the phone call. Making the phone call can help eliminate the risk of disrupting service, and greatly reduce the potential risk of serious personal injury.
The toll-free Iowa One Call number is 1-800-292-8989 and the website is http://www.iowaonecall.com.
- Gary Craig - Vice President and Liaison - Gary's experience includes 27 years of Communications management and over 25 years of one call operations as a utility board member, outside liaison and call center manager. His 25 years experience as President of a municipal water utility, 25 years as a member of One Call Systems International and experience as a member of the team that produced OPS' "Best Practices" brings special insight into One Call operations management.
Phone: (281) 970-0505
Fax: (281) 970-0110
Email: gcraig@1-call.com
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Nancy Jensen - (IA) Call Center Manager - Nancy has managed the 24 hour, multi-state Iowa call center for 8 years and has been involved in the Iowa One Call Center operation for over 25 years. She oversees the center operation and ensures member and users requirements are being met. She also interfaces with the Iowa Board and operating committees.
Phone: (563) 322-2400
Email: njensen@1-call.com
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Joe Kamm – (PGH) Database Administrator III / Customer Service – Joe was brought onboard in 2004 and is the primary database administrator for the Iowa One Call System.
Phone: (412) 415-5077
Email: jkamm@1-call.com
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Janice Blanche - (IA) Call Center Supervisor/Technical Support - Janice has multi-year experience in computer technical support and has been with OCS for 6 years. She provides technical support for the Iowa One Call Call Center and Office. She also provides technical support for the ONTRY (online ticket entry) system, as well as other OCS/Iowa software products.
Phone: (563) 322-2400
Email: jblanche@1-call.com
The Customer Support Department monitors applications so that tickets are processed and transmitted properly. Customer/Technical Support will help the member with the following problems:
- Assist the member when they have equipment problems.
- When the member needs tickets resent.
- Resend audits.
- Research when damage occurs i.e., look for the ticket that was processed.