I.B.I.S. (Internet-Based Input System) allows individual users to enter valid tickets without dealing directly with a customer service representative. OCS has designed this user-friendly software specifically for moderate to high-volume users of the call center, in order to save you time on the phone.

With the IBIS software, you’ll be able to:

• Enter your information into a ready-made, easy to use template
• Use the same up-to-date mapping system the CSR’s using to identify your work site
• Create multiple tickets and transmit them all at once
• Receive confirmation numbers for all tickets within a matter of seconds
• Receive a list of all utilities being notified on each ticket
• Save your tickets / work orders on your computer in a database
• Print tickets when needed
• Search easily and quickly the tickets saved in your database, without having to flip through pages and pages

What’s the best part of IBIS? It’s totally free. No start up fee. No training fee. Your only investment will be a training session.

Once this is completed, you’re on your way to enter your own tickets. If you have access to the Internet, there’s no reason why this system can’t work for you.

If you are interested in learning more about the software, or have any questions, please contact:

For New Jersey:

Robert Angeles - (NJ) Mapping & NJ IBIS Coordinator - Robert is responsible for keeping NJ mapping on track.  Robert also trains and troubleshoots IBIS problems for NJ.

Phone:  (732) 394-3016
Fax:  (732) 394-3007
Email: rangeles@1-call.com

For other states:

Jeff Tatusko - (PGH) Special Projects Manager - Jeff has been with OCS for over 7 years. He is responsible for oversite of the remote ticketing service.

Phone: (412) 415-5089
Email: jtatusko@1-call.com